Did you book a flight with Saudi Airlines to any destination? Did you plan to take a plane to a sunny destination? But your plans have changed because of the Saudi company? How do you get a refund for your plane ticket in these two very different cases?
A canceled flight is a refunded flight
When an airline cancels a flight (regardless of the reason for the cancellation) and the passenger was therefore unable to take advantage of the service purchased, the latter must be reimbursed (regardless of the nature of their ticket: can be canceled or not, modifiable or not…). The regulations provide for a refund within seven days, at the price at which the plane ticket was purchased. Reimbursement can be made "in cash, by electronic bank transfer, by bank transfer, by check, or, with the signed agreement of the passenger, in the form of travel vouchers."
Repayment via a credit note: only if the customer agrees?
The law is therefore very clear: Saudi Airlines or all other airlines have the right to refund the canceled flight in the form of a credit but only if the consumer agrees with the principle of this travel voucher. Under no circumstances can carriers impose a refund via a credit note.
The steps to be reimbursed for a flight canceled by Saudia
When a consumer has a dispute with a professional, the first step in making a complaint is to try to resolve the problem with the customer relations department of the professional involved. So contact the carrier if he has not already done so on his side. If the operator only offers you a refund for the canceled flight in the form of a credit note, you have the right to remind them that they are not following the law. Contact their customer service (by email or phone) and make your point of view heard by requesting a cash refund. If you don't mind the idea of a credit, you can also negotiate with the company for more than the initial purchase.
Unfortunately, companies often turn a deaf ear and present bon voyage as the only possible solution. Worse still: they sometimes give the impression that the refund must be accepted very quickly or else you will not be entitled to anything.
If contacts by email or telephone with Saudia do not give anything, you can send him a registered letter with acknowledgment of receipt asking for a refund in cash for your canceled flight.
The last step for a complaint, if nothing can be done amicably and the airline is still not complying with the regulations, is to go to court. This process is often complicated for an individual, especially since the sums involved are sometimes not very high and the cost of a lawyer can be a deterrent.
Cancel his ticket for medical reasons himself?
Companies such as Saudia only agree to reimburse in very specific cases. However, claims for reimbursement motivated by medical inability to travel are assessed on a case-by-case basis. Even if the conditions of use specify that no refund will be made under any circumstances, it is always good to check whether the carrier is ready to make a gesture in favor of the passenger.
If you are requesting a refund, prepare documents justifying your inability to travel.
The conditions of use that apply when purchasing a scheduled flight strictly define the cases in which cancellation and reimbursement of a flight is possible.
In the majority of companies, with a few exceptions, even if the tariff does not provide for the possibility of reimbursement, you can still request reimbursement of taxes and fees. This is usually only possible if you do not complete the flight. In the event that you only use part of your ticket, reimbursement of taxes and airport charges corresponding to the portion of the unused ticket may be excluded or limited.
Report your problem and request cancellation of your ticket in advance
In order to obtain a quick refund of taxes and airport fees, it is better to report your inability to take the flight before the flight departs.
Apart from reimbursement of taxes and airport fees, some companies may consider reimbursing the flight, in whole or in part.
You can report your inability to travel by contacting Saudia customer service by phone or by email: customerrelations@saudiairlines.com.sa.
To request your refund electronically, please complete this form.
Cancellation of a ticket on the day it is issued is possible on some airlines. To do this, you must contact Customer Service. After the day following issuance, tickets for scheduled flights may be canceled under the terms provided in the terms of use.
Assalamualikum, I am complaining . my 4 ticket credit expired Dec.5 .,2022 .can any on explain to me if I have credit ,why I have beg for money back .still I did not got my money back .today I call air lines inshallah I will visit march 21 .how can I used my balance. answer I lost my money. that’s my pain .thanks
Hello Team,
I have requested the refund and it’s shows that it’s in process on the online url status.
https://refund.saudiairlines.com/tkt/?lang=en
I’m cancelling both above mentioned tickets as my original ticket is good to travel, here is my original ticket reference# 0652148139833.
I’m little worried about as I have not received any refund email notification or message on my registered mobile and email which I used for registration.
Kindly please check and update it.
Thanks
Rahul
Dear Saudi airlines.
I need priority cancellation my flight June 10 2022. Due to car accident in Riyadh Saudi Arabia.
I have so many times to send watts up for Saudia Airlines.
Please, help us how to refund my ticket-E-TICKET
thanks.
I cancelled my flight and the refund still on progress.
It shows “This request is being processed” on Saudia Airlines website refund.
My E-ticket no. 2142184285 under the family name of “Elero”
How many days it take time to return to my account?
Dear Saudia Airlines,
I need to cancel below ticket ( BEIRUT to RIYADH ). I need a refund of reservation . It has been impossible to contact you on the phone or online. I sent an email to customer relations. Please find below ticket details.
Passenger : Pascal Sarkis
Booking reference: O6KE6T
Ticket Number: 065 2137936168
FLIGHT SV 644 – SAUDI ARABIAN AIRLINES SAT 28 MAY 2022
—————————————————————————–
DEPARTURE: BEIRUT, LB (RAFIC HARIRI INTL) 28 MAY 16:10
ARRIVAL: RIYADH, SA (KING KHALID INTL), TERMINAL 2 28 MAY 19:40
FLIGHT BOOKING REF: SV/O6KE6T
RESERVATION CONFIRMED, ECONOMY (Q) DURATION: 03:30
– – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – –
FREQUENT TRAVELLER: SV-ME007626508933 FOR SARKIS/PASCAL MR
TICKET: SV/ETKT 065 2137936168 FOR SARKIS/PASCAL MR
I supposed to travel yesterday from Jeddah to sharurah but as Allah will have it,I missed my flight and requesting for a refund.
My ticket number – 065-2139235604
Kindly help me out as soon as possible.
I have called the customer care severally without any response.
Thank you in anticipation for your response.
Dear Saudia Airlines (SALES),
I need to refund my cancelled and refund of reservation EMD 065-2121993602 from JED to BEY. I have visit your office in Khaldiyah 2 times last year and they told me you can reschedule or refund . in March I have bought a new ticket, please refund me the mentioned ticket
i don’t get any announcement or any update from SAUDI via the contacts filled in the submission
Kindly proceed.
Happy Eid & Many thanks.
awaiting your update
Dear Saudia Airlines,
I need to cancel below ticket (from Qatar to Saudia). I need a refund of reservation . It has been impossible to contact you on the phone or online. I sent an email to customer relations. Please find below ticket details.
Passenger : Nauman ALI
Booking reference: LC4ECJ – 211204141219
Ticket Number: 0652139102660-61
Regards,
Nauman Ali
KAHRAMAA (QATAR)
Mobile No.+97470125050
Dear Saudi Arabia Team,
Through visit in AL MUROOJ Head Office, I processed my refund of my Ticket due the Saudia Airlines cancelled my flight. As of JANUARY 5, 2022 WHEN I FILE MY REFUND the counter man told me I’m waiting 2 weeks to 45 days but until now has been passed of my refund request, I did not receive it. Please kindly update me. Thanks and have a nice day.
065-2134899009 ( My booking ticket)
065-2127053260
An amount (926.00 SAR) has been completed, and the amount has been refunded to the credit card through which the ticket was purchased.
Our dear customer,
Your request for a refund of ticket number:
065-2127053261
An amount (926.00 SAR) has been completed, and the amount has been refunded to the credit card through which the ticket was purchased.
Dear Saudia Airlines,
I need to refund urgent cancellation and refund of reservation JG4HC6 from Jeddah to Dubai. It has been impossible to contact you on the phone or online. I sent an email to customer relations.
Kindly proceed.
Many thanks.
Request for 2 TICKETS TO BE REFUNDED ASAP
Passenger #1 ) MOHAMMED HAMEEDUDDEEN
Etkt. 065-2135248525
Booking reference: VYTWFC – 313429321512
The saudi airlines office at Olaya Branch, Riyadh, KSA has already made my ticket for the REFUND in December 2021, but still there is no refund, I was having my flight SV 3894 departing to Hyderabad (HYD) from Riyadh on Dec 10, 2021 which has been cancelled and applied for the REFUND.
Flight details :RUH-HYD FLT. NO sv3894 (Business Class) and HYD-jJED- RUH sv755 & SV1046
Passenger #2 ) AHMED/ANAS
Booking reference: LVFIX6
Etkt. 065-2135248522
The saudi airlines office at Olaya Branch, Riyadh, KSA has already made my ticket for the REFUND in December 2021, but still there is no refund, I was having my flight SV 3894 departing to Hyderabad (HYD) from Riyadh on Dec 13, 2021 which has been cancelled and applied for the REFUND.
RUHHYD SV3894 return SV753 11feb2022 (Economy Class).
Request to look into the matter and kindly refund the above tickets at the earliest.
Mohammed Hameeduddeen
Mob. 0506669375
email. hameed4@gmail.com
Riyadh, KSA
Hi Saudi Airlines Team,
the request for refund which i submitted on November has been showing under process until this day.. I followed up several times to call center and visited two times to Morooj office but it is too disappointing as the refund has still not credited to my account.. Please do needful to get refund as soon as possible..
My E-ticket Number is 065-2133551122
Booking reference: TCHULS – 291217302128
The below is the status showing from the last 4 months in the website .
(This request is being processed)
Expecting your reply at the earliest..
Thanks,
Haris Rahman
Riyadh
Dear Saudi Arabia Team,
I processed refund of three tickets through call center. As 45 days has been passed of my refund request untill now I did not receive it. Kindly update me
Our dear customer,
Your request for a refund of ticket number:
065-2127053260
An amount (926.00 SAR) has been completed, and the amount has been refunded to the credit card through which the ticket was purchased.
Our dear customer,
Your request for a refund of ticket number:
065-2127053261
An amount (926.00 SAR) has been completed, and the amount has been refunded to the credit card through which the ticket was purchased.
Our dear customer,
Your request for a refund of ticket number:
065-2127053262
In the amount of (1095.00 SAR) has been completed, the amount has been refunded to the credit card through which the ticket purchase was made.
Dear Saudi Arabia Team,
As I requested for 45 for my refund request untill now did not receive it. Kindly process in order for your use for my family support
Best regard
0581839590
ضيفنا العزيز،
لقد تم انشاء طلب استرجاع تذكرة رقم 2135211485
عند إنتهاء الإجراء، سيتم تحويل مبلغ الإسترجاع لحساب الآيبان الذي زودتنا به.
My refund was only 10% of the price of the ticket.. this is the worst experience when they cancelled their fligths. I suggest to you, its better to rebook your fligth rather than to apply for refund.
2 TICKETS NOT REFUND (Since last 2 months)
Passenger #1 ) MOHAMMED HAMEEDUDDEEN
Booking reference: VYTWFC – 313429321512
The saudi airlines office at Olaya Branch, Riyadh, KSA has already made my ticket for the REFUND in December 2021, but still there is no refund, I was having my flight SV 3894 departing to Hyderabad (HYD) from Riyadh on Dec 10, 2021 which has been cancelled and applied for the REFUND.
Flight details :RUH-HYD FLT. NO sv3894 (Business Class) and HYD-jJED- RUH sv755 & SV1046
Passenger #2 ) AHMED/ANAS
Booking reference: LVFIX6
The saudi airlines office at Olaya Branch, Riyadh, KSA has already made my ticket for the REFUND in December 2021, but still there is no refund, I was having my flight SV 3894 departing to Hyderabad (HYD) from Riyadh on Dec 13, 2021 which has been cancelled and applied for the REFUND.
RUHHYD SV3894 return SV753 11feb2022 (Economy Class).
Request to look into the matter and kindly refund the above tickets at the earliest.
Mohammed Hameeduddeen
Mob. 0506669375
email. hameed4@gmail.com
Riyadh, KSA
I processed refund of this ticket -065-2134109759 on 22-11-2021 through call center. Afterward made many complains through call center and written complain through Saudia website, unitil now no response on the matter.
Kindly check and confirm updated status of such delay with the request to process the claim as soon as possible.
Regards,
Rizwana Yasmeen
Mobile No.+966501326446
Hello I am badal Hossain. I don’t get my refund money. Due to pandemic coved 19. Ticket was cancelled. From dubai to jeedah.
WQ922N – 322609020223
I want to cancel my booking due to new saudi travel policy they don’t allow from Lahore to Jeddah to London Heathrow passenger with one dose Covid 19 Vaccine
Due this technical reason I can’t fly from Lahore-Jeddah-Heathow
Please issue a full refund on my same card I paid and confirm the cancellation on my Email khawajasamad68@gmail.com
Can you send me cancellation on my email with refund
Action needed??
Hello,
I purchased a flight from Paris to Mauritius via Jeddah. The booking reference is 3IDM7X for Mr Armel Durand Badel, departing Dec, 20, 2021.
Unfortunately, the new COVID-19 restrictions in France do not allow him to fly to Mauritius anymore. So I need to cancel this flight.
Can you confirm that I can get a refund for such circumstances, and proceed with the cancellation and refund.
Best regards
Hello
I changed my flight departure date reference 221902302910
But, I didn’t receive my refund
Please help me
I need to cancel my ticket today urgently
Dear Saudi Airlines,
I need immediate cancellation and refund of WGASBJ reservation from Riyadh to Karachi.
I check Stars online ie (this request has been rejected by the bank. Click on update IBAN button to correct your information)
The code is not coming to my Pakistani number due to which I could not update my Al Inma IBAN number.
how can i change my Paksitani number to Saudi number