A delay, a refusal to board, lost or damaged luggage, are all worries that threaten the globetrotter at the turn of a flight, against whom to turn?
In addition to the phone, email and mail, it is now possible to contact Flyadeal customer service directly via social networks. A relatively new phenomenon but which is growing rapidly with the democratization of Facebook and Twitter.
The airline announces the establishment of a 24/7 assistance to its customers on social networks. She undertakes to respond at any time on her social media pages.
From now on, travelers will be able to get a response to their request 24/7 on social networks. This continuous service is provided in French and English by Flyadeal advisers available 24 hours a day.
With this new service now continuous, the staff of the Saudi Arabian company are more attentive than ever to our customers to assist them at all times, whatever their questions about their trip. The goal of the Asian company is to take into account customer requests in less than an hour, and find a solution in less than 24 hours.
Flyadeal has been present on the main social media platforms around the world for several years. Today, the company's Facebook page offers information on its products and services, contests and promotions.
Its main concern is to invest significantly and improve contact solutions with its customers, its mobile platform and its interaction with passengers using social networks.
Flyadeal has posted a column for passengers facing denied boarding, canceled flights, long delays or baggage problems. However, first of all, passengers must file a complaint with their airline.
The Saudi company has just set up a space for passengers. Travelers faced with denied boarding, a long delay or a baggage problem (loss, late delivery, damage, etc.) now have the option of filing their complaint on its website by completing this form. In a few clicks, the passenger can provide all the elements necessary to process their complaint (information on the flight, reason for the complaint, supporting documents, etc.).
The fastest way to make your complaint with Flyadeal and have it handled by customer service is to complete the online Complaint Form. This form will help your staff get your specific problem to the right person and you will receive a response within a week to ten days.
Send a complaint by mail or email
If you do not wish to use the online complaint form, you can send the customer relations advisers a letter in place. Please be sure to include all of the information necessary for you to process your complaint as efficiently as possible: your full name (as it appears on your ticket); your reservation reference; flight details (date and flight number); your privileged contact details: email address, telephone number or postal address; ...
They are always available to help you
Queries after booking; Special Assistance: 92000 0212 (Local) +966126539515 (International).
You can reach this service at the following times: Saturday to Thursday, 7:00 a.m. to 10:00 p.m. and Friday, 1:00 p.m. to 10:00 p.m. (KSA time).