Flynas offers free assistance to all passengers with reduced mobility

Those who request it, they must contact her at least 48 hours before your departure (Notre page de service client) to ensure that their needs are taken into account. And it is better to count a week to avoid last minute stress).

Provide a medical certificate? And travel without a guide?

Depending on your disability, you may need to provide the airline with a medical certificate (called MEDIF - Medical Information Form), completed by your doctor, to certify that you are medically fit to travel by plane. In general, this certificate is required from passengers suffering from a contagious disease or one which could be aggravated by air travel, from people recently operated or injured, or from those whose disability requires the use of medical devices, oxygen, or a stretcher during the flight. If the Saudi carrier feels that your situation requires medical clearance, he will ask you for it upon boarding.

If you plan to travel alone, check that you are eligible to take the plane without an escort. Generally, a person with a disability must be accompanied by an adult if they are unable to fasten and unfasten their seat belts without assistance. If she cannot reach the emergency exit without assistance in an emergency or if she cannot retrieve and adjust her life jacket, or put on an oxygen mask without assistance, and even if the person concerned needs assistance with the toilet, to eat or to take medication or if they are not able to understand the instructions given by the on-board staff.

Can you travel with your own wheelchair (manual or electric) on a Flynas aircraft? What are the conditions of transport of these?

Wheelchairs are almost always transported in the hold (at no extra charge). The maximum dimensions allowed depend on the dimensions of the aircraft hold doors.

If you are traveling with an electric wheelchair, contact the company even before booking your tickets. The conditions of transport of these, and more particularly of their batteries, are very strict. Dry (or gel) batteries are generally permitted without conditions, and must be unplugged or disabled during travel. Liquid batteries are prohibited unless special permission is obtained. Lithium-ion batteries (found in most manual wheelchair motorization systems) are only authorized if their capacity is less than 300Wh, and must be carried in the cabin. Be careful, it seems that some companies now ban any lithium-ion battery, regardless of its capacity.

Traveling in Europe with Flynas? What the European regulation says

The European Regulation of 5 July 2006 relating to the air transport of people with disabilities and reduced mobility prohibits any form of discrimination when booking and transporting these passengers by plane for all flights frequenting stopovers within the European Union. If security reasons are invoked, the regulations stipulate the exact conditions.

European regulations include a number of provisions to guarantee disabled people and people with reduced mobility access to air transport on the same basis as all passengers, without discrimination and at no additional cost. Therefore, no one can refuse you to accept a reservation or boarding because of your disability or reduced mobility.

However, the principle admits exceptions

On the one hand, an air carrier, its agent or a travel organizer may, due to disability or reduced mobility, refuse to accept your reservation or deny you boarding in order to comply with the applicable safety requirements, whether provided for by international, Community or national law or established by the authority which issued its air operator's certificate to the air carrier concerned or included in the carrier's operating manual and validated by its supervisory authority; or if the size of the aircraft or its doors makes it physically impossible for you to board or transport.

If you refuse to accept a reservation for the reasons mentioned in the first paragraph, Flynas, its agent or the tour operator must make reasonable efforts to offer you an acceptable alternative.

On the other hand, in order to meet the same safety requirements, the airline, its agent or the tour operator may require that you be accompanied by another person capable of providing you with the necessary assistance.

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