While traveling by plane, your baggage was lost. Ask the airline for compensation, respecting the claim deadlines.
The airline is considered responsible for the loss of checked baggage. It is required to compensate customers for damage resulting from delay in their delivery.
Regarding its liability, two regimes coexist. In fact, there are two applicable conventions depending on the type of flight. The 1999 Montreal Convention applies to all flights between two states that have ratified it, as well as to all flights of Community airlines. The Warsaw Convention of 1929 applies to flights between two states, one or both of which have not ratified the Montreal Convention.
The carrier's liability is capped at:
- 17 SDR (Special Drawing Rights) per kilo of baggage, or about 91 Saudi Riyal per the Warsaw Convention
- 1,131 SDR (Special Drawing Rights) per passenger, or approximately 5,944 Saudi Riyal by the Montreal convention.
Bad news, when you got off the plane, your suitcase was packed. Our advice for dealing with the hassle of lost luggage during a business trip.
The luggage conveyor belt has stopped. And with it the hope of recovering your suitcase. You have to face the facts. She is not there. So what to do?
Keep your cool
According to statistics from the AEA (Association of European Airlines), only 3% of baggage lost at an airport is never found out of a total of 30,000 bags lost every hour around the world. But that won't solve your immediate problems. You will show up in jeans and a sweater for your first date in a few hours. You quickly calculate in your head the estimated amount of the loss: around five thousand euros. But what an idea to have left a camera and jewelry in the suitcase. Calm down, there is always a worse situation. A misstep and a leg in a cast. An apartment that burns and all the possessions and memories of a life that disappear.
File a complaint at the missing baggage office
There is the tail. This is both good news and bad news. This is good news, as other passengers on the same flight are in the same situation. So the hypothesis that a thug has grabbed your suitcase which slipped among the last on the conveyor belt is unlikely. Bad news, because you will have to arm yourself with patience. Finally, it's your turn: you have to fill out three forms in English, go (and return) from one desk to another to get the right stamp on the right document.
Provide as much information as possible
Strangely, you are not asked for your address in the capital where you disembark. Indicate that of the hotel, the length of your stay and your mobile phone number. In case the suitcase arrives on the next flight ... In 80% of cases the suitcase is collected within 48 hours.
The disillusioned employee asks you to write it all down on a loose sheet and you start to doubt "after-flight service" (flight, of course)! Most of the time, the suitcase will be delivered to the hotel for free if it arrives at the airport. Your morale is already improving.
Your morale is low, but you have to buy the minimum. Socks precisely and underwear. Pants, shirt, toiletries, ... keep all the bills.
It is the day of departure. You find that you have been living with the bare minimum. An interesting experience in a world where one is used to abundance. The reception tells you that your suitcase is at the airport. Great news for you, isn't it?
Go to the Lost and Found Luggages Service
Do you identify your baggage, but no one speaks your language? Finally, after signing the blank documents, you take a risk, we scan your suitcase, we verify your identity. And you can finally leave with your badly damaged suitcase. She took some serious shocks, but she will never be able to tell you what happened to her.
Hello sir/madam, I have lost my bag while traveling to Jeddah from Istanbul SAW airport on 16th but couldn’t find it’s status yet. I have also lodged a complaint against it at Jeddah Airport claim. I need my bag,
Flight Flynas
Jeddah cairo
Lost baggage
Caucus 567 11 March
Hi Sir/Madam,
I was a passenger of Flynas from Riyadh to LUCKNOW on 11th February 2023. On arrival at LUCKNOW/INDIA) airport, I found that one of my baggage 20 kg which contained all my necessary clothing supposed to wear for Eid, Many shoes, medicine items, and jewelry worth 2000 SAR , chocolates, etc are missing.
Its been a week now we are waiting, however there was no response from Flynas or from their authority, even not answering from customer care. Its the worst travel experience we ever had.
I would like to file a complaint in Riyadh- GACA to take a legal action at the earliest.
Regards,
RAUNAQU
Is there any update on your luggage, I have same experience.
Assalamu Alaykum,
I had Umrah in December 17-26, 2022
On my way coming back to home, I took a plane from Jeddah to LAX by Saudi Arabian Airlines SV 041, unfortunately one of my baggages (5 litr zam zam) didn’t arrive, airport baggage claim workers took my contact information, but they never called or informed me about my package. After I came back I’ve got sick , was infected with covid-19, and because of my isolation I couldn’t go and check, but I’ve heard my friends from our Umrah group got their packages. I wonder if my package arrived too, can I go and pick up, if so where and when can I go? Is it ok instead me can my daughter or son go and pick up my package, if I give them my visa, passport and tickets? Can they pick up on behalf of me ?
I would really appreciate if you respond my email🙏
Thank you so much
Dear Sir,
I am a passenger of Flynas XY637 from Jed to Kar on Sunday, 8th January, 2023.
On arrival at Karachi airport, I did not find my baggage which contained 6 cans of Zam Zam water.
I kindly request you to do the needful and send my baggage to Karachi airport.
Yours Sincerely,
Syed Rehan Ali
KHHVVR to Karachi
I travel 11dec Riyadh to delhi. My flight no XY 329. I want information about my carrier bag. I am not received in Delhi. Please me.
Did you have any information regarding my lauggag
HI FLYNAS TEAM
GREETINGS OF THE THE DAY
I WOULD LIKE TO INFORM YOU THAT MY FAMILY WAS TRAVLING TO PAKISTAN LAHORE THROUGH FLY NAS FLIGHT NO XY 317 ON DECEMBER 19 2022 BUT UNFORTUNATELY 1 LUGGAGE WAS NOT ARRIVED AT THE DESTINATION.
KINDLY CONFIRM. WE WOULD BE GLAD.
Dear Sir,
My mother is the Passenger of Flynas from RIYADH to HYDERABAD on 4th December, On arrival at HYDERABAD airport, She didn’t get her baggage which contained all necessary and clothing’s, items .
I kindly request you to do the needful and send my baggage to HYDERABAD airport.
Did you have any reply? I’m in the same situation
Hello Alex.
Do you have any reply from the company?
We arrived 14.12. 2022 to Mumbai and nobody from our fly from Istanbul 13.12 got the luggage.
Our family have 5 luggage lost!
Dear Sir,
I am a passenger of Flynas XY326 from HYDERABAD to riyadh XY 33 RIYADH TO JEDDA on 18 NOVEMBER , 2022.
On arrival at JEDDAH airport, I did not found my baggage which contained all my necessary clothing’s, Food items .
I kindly request you to do the needful and send my baggage to BISHA airport.
Hi, have you had any return from the company and did you find your luggage? I’m in the same situation and would like to know your experience.
Hello
Where are the bags please?
Hello my name is Abdul Aziz . When I have travelled whit flynas from Saudi arbia to India my one luggage they haven’t give me
Hi, have you found your luggage? I’m in the same situation and Flynass is not replying at all to my emails
Hi Sir/Madam,
On July 2, 2022, I took Flynas flight XY 811, PNR number OY12WZ, from Dammam to Dubai. At Dubai International Airport Terminal 1, I discovered that one of my bags (30 KG, American Tourister, Tag Number – XY0593135953),
which contained all my necessary clothing supposed to wear for Eid, Toys, medicine items, Perfumes, Grocery Items, and Chocolates Total all items worth 6000 SAR, are in my Missing Luggage.
I report my lost baggage at Dubai Airport and they issued PIR number DXBXY 25203
I’ve been waiting for three weeks, but neither Flynas nor anyone in their authority, including customer support, has responded. It was the worst trip we’ve ever taken.
To begin legal action as soon as possible, I would like to lodge a complaint with Dammam-GACA.
Regards,
Sheraz Hussain
Dear Sir,
I am a passenger of Flynas XY896 from Dammam to Lucknow on 1rd July, 2022.
On arrival at Lucknow airport, I found that one of my baggage (Tag Number – C7N8VP) which contained all my necessary clothing’s, Food items and books was missing.
I kindly request you to do the needful and send my baggage to home Address.
Hi Sir/Madam,
I was a passenger of Flynas XY0327, PNR # DYSQ4D from Riyadh to Calicut on 06th July 2022. On arrival at CCJ (Calicut/INDIA) airport, I found that one of my baggage (30 KG, American Tourister, Tag Number – XY0593195144) which contained all my necessary clothing supposed to wear for Eid, Many shoes, medicine items, and jewelry worth 2000 SAR , chocolates, etc are missing.
Its been a week now we are waiting, however there was no response from Flynas or from their authority, even not answering from customer care. Its the worst travel experience we ever had.
I would like to file a complaint in Riyadh- GACA to take a legal action at the earliest.
Regards,
Shaheer
Dear Sir,
I am a passenger of Flynas XY0325, PNR # UB9FNW from Riyadh to Hyderabad on 3rd July, 2022.
On arrival at Hyderabad airport, I found that one of my baggage (Tag Number – XY139655) which contained all my necessary clothing’s, Food items and books was missing.
I kindly request you to do the needful and send my baggage to Hyderabad.
Dear Sir, please help I am a passenger travelled by flynas PNR GC93KQ form Riyadh toXY78 Dammam toXY896Lucknow on July 2.2022. On arrival at destination I was very shocked that both my baggage were missing. I request you to please do the needful
Hello! I was missing my baggage when I travel with your airlines at 1 July, 2022 from Riyadh to Jeddah. There was a box. Flight number T6UY5S, baggage number XY0593118379. I need an answer! The representative didn’t call me! I just to court if my baggage will not find!
Dear Sir, I am a passenger travelled by flynas XY325, PNR HFK6TH form Riyadh to Hyderabad on July 1, 2022. On arrival at destination I was very shocked that both my 2 baggage were missing. I request you to please do the needful
Hello! I’d want to report my mother’s CRTSVF07EF11200Z/30APRKANO missing luggage from Jedah. I’d like an update on the luggage situation. It contains extremely precious stuff. I’ve contacted the Saudia counter and a nearby office, but there has been no information on the luggage’s arrival. She’s enraged!
Hello sir/madam, I have lost my bag while traveling to Frankfurt from Jeddah international airport on 30th April.
15009908 217 1/25
15009908 217 1/26
RPLM8P
CRT SVCDAFD5 1200Z/30 APRIL
FRANKFURT
TO FRA SV 167 30APR
0065 SV 159915
0065 SV 159946
Hello sir/madam, I have lost my bag while traveling to Frankfurt from Jeddah international airport on 30th April.
15009908 217 1/25
15009908 217 1/26
RPLM8P
CRT SVCDAFD5 1200Z/30APR FRANKFURT
TO FRA SV 167 30APR
Hello sir/madam, I have lost my bag while traveling to Frankfurt from Jeddah international airport on 29th March but couldn’t find it’s status yet. I have also lodged a complaint against it at the Frankfurt Airport and they told me that my bag has been found at London airport but haven’t reached to Frankfurt. I was also told to contact airline directly. I need my bag, if I don’t get it I will file a petition in court against airline in Germany. Thank you
Details of bag are as follows
FILE REFERENCE – FRASV10238/29MAR22/1533GMT
NAME – ISHAQ/
TITLE/INITIALS – MR/NI/
GIVEN NAME – NASIR/
FLIGHT/DATE – SV889/29MAR/SV167/29MAR/
NUMBER OF BAGS – 1
TICKET NUMBER – 65699626035103
COLOUR/TYPE – RED UPRIGHT DESIGN SOFT- MATERIAL
TAG NUMBER – SV791058/
HI SIR
I missed my luggage during the flight of bahrain to dammam Flight number is (XY1246) that is chartered flight, how can i get that one ?