Usually bought in advance, air travel can be disrupted at the last moment by the airline or the passenger.
Whether it is a delay on a Flyadeal flight, a cancellation, overbooking, a serious cause such as an accident or the death of a loved one, or an exceptional situation such as that we are currently going through with the health crisis, there are many reasons for requesting the reimbursement of a plane ticket.
We will tell you more about how to get reimbursed for your plane ticket depending on your situation.
What are the reimbursement conditions in the event of delay, cancellation or overbooking?
When a flight is delayed or canceled by Flyadeal, or when a passenger is unable to board due to overbooking, the airline is held responsible for non-compliance with the terms of the ticket sales contract plane.
This contractual breach should benefit the passenger who, first of all, will obtain automatic reimbursement of their plane ticket and then, secondly, may claim damages in the event of damage.
What are the reimbursement conditions in the event of serious causes?
If you wish to cancel your flight for a reason other than those mentioned above and obtain a refund of your ticket, you must refer to the conditions of your cancellation insurance, if you have taken out one.
To benefit from it, the reason for the flight cancellation must be one of the following: accident, economic dismissal, death of a loved one and disease.
However, if it is a strike, pregnancy or even a known health problem before purchasing the ticket, you will not be able to assert your right of reimbursement.
Some bank cards offer this cancellation insurance service. However, sometimes it is only applicable on the condition of having paid for the entire plane ticket with this card. So check the terms of your contract before any request.
If you do not have insurance, you will not be able to get a full refund for your ticket. It is possible, however, to be reimbursed, under certain conditions, the following air taxes:
- Airport tax, also called QW;
- The passenger charge, known by the acronym QX.
To do this, you must make a request to the carrier or the ticket seller. Request your refund here.
What measures were taken during the Covid-19 health crisis?
If you booked your plane ticket with a tour operator, you are protected and you will be eligible for a refund. Indeed, if a professional cancels a contract due to "exceptional and unavoidable circumstances", as is the case with the coronavirus, he is required to reimburse, in full and within 14 days of the cancellation, the traveler payments made.
As part of a plane ticket purchase alone, Flyadeal airline is also obligated to reimburse its passengers if it cancels the flight even for exceptional and unavoidable reasons.
In the midst of a health crisis, several airlines are offering their passengers the option of canceling or postponing their flights free of charge. It is then up to you to choose between reimbursing your ticket or issuing a credit, non-refundable and generally valid for one year on all of the company's flights.
At home or while traveling, keep all your important documents just a click away. Scan your identity documents and keep all of your reservation papers, tickets or administrative files, because without these documents, you lose all proof of reservation, and you will not be able to ask Flyadeal to reimburse you for the booking amount of your plane ticket.